The platform Crunchyroll it issued an official statement to clarify recent issues affecting subtitles for some of its fall 2025 season releases. In recent days, several users have noticed changes in the font, size and format of subtitles, leading to speculation about a possible change of providers or the use of artificial intelligence.
Internal failure, not artificial intelligence
In response to queries from specialized media, a Crunchyroll spokesperson explained that the problems were caused by internal failures in its systems and not by modifications to its subtitling process. “Over the past few days, some users have experienced delays in accessing desired content and problems with subtitles on certain series. These were caused by internal system problems —not any changes to how we create subtitles, nor the use of new vendors or artificial intelligence”, the company said.
The statement added that the errors have already been corrected: “Those internal issues have been completely resolved. Quality subtitles are an essential part of what makes watching anime on Crunchyroll special. They connect fans around the world to the heart of every story, and we take that responsibility very seriously”.
Rumors about software change
On social media, several users had speculated that Crunchyroll had replaced the software Aegisub through the Israeli platform OOONA for the creation of subtitles, supposedly starting in the fall 2025 season. However, the company simply issued its official statement and did not confirm or deny what programs it has used in the past or currently uses to subtitle its catalog.
Crunchyroll internal restructuring
The company has gone through important changes over the last year. In August, layoffs were reported in several areas, as well as personnel reassignments and the creation of new engineering centers in the United States, Mexico and India, with the aim of “promoting innovation and strengthening technological transformation”.
Crunchyroll it is a company operated independently under an alliance between Sony Pictures Entertainment and Aniplex. In 2021, the Funimation group —also part of Sony— completed the acquisition of Crunchyroll for $1.175 million, integrating its physical releases under the same brand.
